Courses

QUESTION: What do these two concepts have in common?

• Motivation that engages an employee and accelerates productivity
• Frustration that disengages an employee and slows productivity

ANSWER: They are both possible outcomes of a conversation with their leader

Leadership is a conversation. The mindset and methods leaders bring to a conversation with an employee have a substantial, immediate impact on that employee’s performance. Through everyday conversations with employees, leaders can inspire or stifle performance, create or kill accountability, and make or break the employee experience.

Unfortunately, 69% of leaders are uncomfortable communicating with their employees,* and a majority avoid tough conversations. This course gives your leaders both the methods and confidence they need to turn conversations into a more comfortable, powerful foundation of their leadership.

In a one-day, in-person session, participants can expect to learn surprising insights and skills that drive connection and enable potential, including:

• The four substantive skills of all effective conversations – from brief hallway conversations to giving tough feedback
• Three core coaching practices that can shift everyday conversations into powerful performance builders
• A progressive approach to holding others accountable that really works
• Insights on the psychology of confrontation that will enable a calm and clear approach when others deflect or get defensive
• A highly effective way to prepare for giving feedback that will keep both parties focused on the real problem and more likely to improve performance